Fair questions
Frequently asked questions.
Fair questions
What people ask before handing over the keys.
That's the right question. We sign a custody protocol with your details and ours, keys are held in a coded safe with no address attached, and every entry is logged with time and location in the report. If you'd rather use a smart lock, we'll fit one and you grant and revoke our access whenever you want.
Always the same person, assigned to your area, with a name and a face you'll know from day one. We don't send whoever happens to be free.
We ring you the same day; we don't wait for the report. If you authorise it, we arrange the trade, let them in, supervise and send you the write-up. The repair is paid to the tradesperson, not to us, and you approve it beforehand.
Yes, with current public liability cover. We send you the certificate before you sign, without you having to ask.
Yes. No lock-in and no penalty. Cancel from your client area in one click, you stay covered until the end of the month you've paid for, and we return the keys wherever you say.
No. We work in Spanish, Catalan, English and French, and your report arrives in whichever you choose.
We don't manage rentals or bookings. We look after closed houses. If you let yours occasionally, we can handle the clean and the arrival, but the letting is yours to run.
Nobody has looked at your house for weeks.
That's fixable today, and it costs less than the excess on a water claim.