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The argument nobody makes

What your policy expects of you.

We're not insurers. But we look after enough closed houses to know where the conversation snags when there's a claim.

01

A main home and a second home aren't the same thing

Policies distinguish between them, and that box changes both cover and price. Declaring it wrong is the first reason a payout gets disputed. Check yours: it costs nothing and saves an expensive surprise.

02

Water is the claim that worsens most with time

A leak caught within the hour is a hose. The same leak caught in six months is the flooring, the neighbour's ceiling and an argument about neglect. The final figure isn't set by the fault, it's set by the calendar.

03

Evidencing when your house was last sound

If the last time anyone went in was August and the damage is found in March, you have nothing to show. With documented fortnightly visits you can point at a report with photos and say: on the 12th this was dry.

04

Some policies require inspections

Some wordings require the stopcock closed during long absences, or periodic inspections. If yours does, our visits satisfy it and put it in writing.

The product isn't the visit

It's the proof we were there.

Anyone can tell you they dropped by your house. We show you: every report carries the time in and out, verified location, the result of each check, and photos with the date burned in.

  • In your inbox the same day as the visit
  • Kept forever in your client area
  • Anything wrong is flagged with a photo and a recommendation
  • Downloadable as PDF, which is what your insurer will ask for
See a real report

Visit report

No. 14

Location verified
Arrived
11:52
Left
12:40
Duration
48 min

Property: House in Sant Vicenç de Montalt

Inspection

  • Main stopcock and water meterAll good
  • Leaks under sink and basinsAll good
  • Traps and drainsFixed on the spot
  • Consumer unit and RCD testAll good
  • Fridge and freezerAll good
  • Relative humidity: 71%Needs attention
  • Doors, windows and shuttersAll good
  • North façade gutterNeeds attention

6 time-stamped photos

12:14 · 12:21 · 12:33

What needs watching

The north gutter is blocked with leaves, and humidity in the small bedroom is up four points since the last visit. I'd clear the gutter before the October rains. I've asked for a quote and will send it tomorrow.

Jordi · your named contact

Next visit

Thursday 27th, morning

Download PDF

Nobody has looked at your house for weeks.

That's fixable today, and it costs less than the excess on a water claim.